We work with our customers to maximise their investment in Service Management by delivering value added support services.
Keystone provides a range of support services to augment customers’ capabilities. These range from:
> Having access to our support team (via a support contract) to provide assistance with configurations or enhancements
> Augmenting your internal team, or outsourcing the entire system administration function using our OnDemand Administrator service. OnDemand Administrator offers:
- Basic form and view customisation
- Customisation and user support for creating reports and dashboards
- Data imports
- System policy changes and approval rules
- Email notification configuration
- Users access management and role definition
- General user (how to) enquires relating to Service-now
- Escalation management of service outages
- Publication of knowledge base articles where appropriate
- Configuring new items and services to be published via Service Catalogue.