On Demand Administrator
Today’s business is a dynamic and constantly changing environment. Technology release cycles are becoming shorter and highly skilled resources are becoming increasingly difficult to find. Service-now.com as with any software platform, requires daily system administration, albeit significantly less than legacy software platforms.
Keystone offers customers the opportunity to have an “On Demand” Service-now.com Administrator who can address these day-to-day administrative duties. More often than not Keystone is engaged with the Service-now.com project from inception. By leveraging the in-depth knowledge we have of the customer’s specific Service-now.com environment we are able to deliver unmatched service to our customers.
Typical services include but not limited to:
• Basic form and view customisation;
• Customisation and user support for creating reports and dashboards;
• Data Imports;
• System policy changes such and approval rules;
• Configuration of email notifications;
• Users access management and role definition;
• General user (how to) enquires relating to Service-now;
• Escalation management of any service outages;
• Publication of Knowledge articles where appropriate;
• Configuring new Items and Services to be published via Service Catalogue.
