Consulting & Implementation

UXC provide customers with unparalleled depth and breadth of experience in Service Management. The combination of Advisory, Policy and Process Design, Organisational Change, System Implementation, and Ongoing Support capabilities provide customers with a complete end-to-end service over the life of a Service Management solution.

Optmise time-to-value with our KeyMethod

By combining the principles of the Agile development methodology with the governance of the Waterfall project methodology, UXC Keystone delivers solution implementations that balance time-to-value, innovative outcomes and project risk.

Our approach focuses on the '80/20' rule ensuring the implementation delivers the critical functionality required in the shortest timeframe while providing a mechanism to support continuous improvement after go-live.

Consulting & Implementation - Illustration


The education of people on the purpose and operation of an application is arguably one of the most critical phases of any new application deployment. UXC Keystone provides accredited vendor training and custom education programs covering process and applications to ensure the efficient and effective adoption of new systems across the organisation.

Services Offered

  • ServiceNow Accredited Training Provider
  • Accredited ITIL and Prince2 Courses
  • Administrator, Operator and End User Training
  • Custom e-Learning Material Development
Training - Illustration

Support and Managed Services

Understanding that the true value (and cost) of a Service Management system is realised over the life of the system, UXC Keystone offer a range of Support and Administrative services to support the ongoing improvement and health of your Service Management system.

Service Highlights

  • Provides single point of contact for the service management solution
  • Provides access to skilled ServiceNow resources
  • Supports changing business needs through flexible resourcing for administration peaks and development resources
  • Delivers end-to-end ServiceNow application management to measurable service levels at an agreed cost
  • Enables customer staff to focus on value-generating activities
  • Supports continuous improvement of Service Management processes and maturity

Download ServiceNow AMS Information Sheet


Join our list of successful customers

Are you ready to join us on an extraordinary journey?
Request a meeting
Or call us on 1300 148 831

Latest articles

Support topics, tips & tricks and interesting things about the service management world.

5 Signs You Need an IT Cost Transparency Initiative

By Paul Heath on Monday, March 23, 2015

An automated IT cost transparency initiative - a process of translating raw data from corporate finance and IT systems into IT costs - can help you have a fact-based conversation with the business. How do you know if your business would benefit from cost transparency?  ..

Continue reading

New ServiceNow Release Transforms Service Delivery for Marketing, Finance and Legal

By Paul Heath on Wednesday, March 04, 2015

SANTA CLARA, Calif. – March 3, 2015ServiceNow (NYSE: NOW), the enterprise cloud company, today announced the new release of its cloud-based software that unlocks the power of service management for nearly every department. By applying a service orientation to enterprise functions including marketing, legal and finance, ServiceNow is changing the way people work. ..

Continue reading

Go to our blog for more information about Service Now, Support tips and much more.