Fruition Partners at Knowledge17

Thursday, May 04, 2017

Are you excited about Knowledge17? Fruition Partners is proud to be a Platinum Sponsor at Knowledge this year as a DXC Technology Company. Knowledge is your best opportunity to transform enterprise services with ServiceNow. Visit us at Booth #106, to learn more about our Expert ServiceNow Management, accelerated implementation and transformation, and broad platform expertise in the areas of Enterprise Service Management (ESM), Customer Service Management (CSM), and Security Operations.

Hear from our very own Andrew Meek on attending Knowledge 17:

Make the most of your experience with this short list of recommended conference activities assembled by 8-time sponsor, Fruition Partners, a DXC Technology Company.

Breakout Sessions
Kick the Spreadsheet Addiction and Create Confidence in your ServiceNow Releases: The Ameriprise Story | Tuesday, May 9 | 2:40pm - 3:30pm; Session ID: SPOS132036

Speaker: Marshall Howell / Operations Engineer - ServiceNow | Technology Infrastructure / Ameriprise Financial Services, Inc.

Ameriprise Financial kicked spreadsheets and created their own CIO custom app with Test Management. A centralized intake process allows an easier ability to track escalations while allowing a reportable and transparent view into the business. Ameriprise is now able to engage incident, problem and task SLAs, providing complete management of the ITSM process resolving escalations in a timely manner. Join us to see how Ameriprise streamlined their business, and how to replicate this process.

Walk-Ins Welcome! : MetLife Modernizes IT Support for Employees | Wednesday, May 10 | 11:40am - 12:30pm; Session ID: SPOS132037 

Speaker: Sabrina Deal / Director of Software Development Engineering for ServiceNow / MetLife

MetLife’s “Tech Life” Walk-In Center is setting the bar when it comes to IT support. Through a state-of-the-art application on the ServiceNow platform, MetLife has replicated (and enhanced) the familiar ‘walk-in’ service model used by many of your go-to merchants, giving employees access to on-the-spot support in a setting similar to the technology bars found in large retailers.

Integrated Security Operations: The Difference Between Knowing and Guessing | Tuesday, May 9 | 2:40pm - 3:30pm; Session ID: BRE4370

Speaker: Matthew O'Brien / Global Cybersecurity Product Manager / DXC Technology

Security teams are inundated with information and analytics, while attackers are continually searching for new vulnerabilities to exploit. Security and IT operations must work closely together, but are typically challenged with managing manual processes, dispersed teams and separate systems, causing incidents and vulnerabilities to be missed.

As a result, coordination of IT service management, delivery processes and cybersecurity has never been more crucial. In this session, find out how DXC’s Integrated Security Operations solution improves visibility and reduces response time to security incidents and vulnerabilities. Combining global managed security services with ServiceNow, DXC’s integrated platform has automated numerous manual, inefficient security processes. Predefined security controls for integration, workflow and security support ensure a fast response, streamlined remediation and increased visibility, which could mean the difference between knowing and guessing about your security posture.

Theater Sessions
Simplify, Streamline, and Empower Security with iSecO | Monday, May 8 | 5:45pm - 6:00pm; Session ID: TN132817

Speaker: Matthew O'Brien / Global Cybersecurity Product Manager / DXC Technology

The proliferation and severity of cyber attacks has everyone’s attention, none more so than Security. But as these attacks become more sophisticated and frequent, Security teams are finding themselves incapacitated by manual processes, disparate systems, and information overloads. It’s time for Security to embrace the ServiceNow platform and what IT has taught us.

During this TheaterNow session, you’ll get a sneak-peak demo of DXC’s Integrated Security Operations solution - iSecOps. By combining global managed security services with the power of the ServiceNow platform, iSecOps better aligns Security and IT to prevent, detect, address, and recover from today’s perpetual cyber threats. By empowering your Security team with predefined security controls for integration, workflow and security support, you can tilt the playing field in your favor.

ITAM Expedition | Tuesday, May 9 | 1:00pm - 1:15pm in ExpoNow next to Hall D

Speaker: Eric Ferrington, Frution Partners, A DXC Technology Company

ITAM Expedition is a brand new ITAM suite of offerings by Fruition Partners, a DXC Technology Company that provides a guided path through four unique iterations - Base, Ascent, Crest, Summit - to quickly lift you to the upper reaches of the ITAM maturity model. The end goal is a state where you can merge IT Asset Management and Service Asset & Configuration Management into one, unified strategy. It's no secret that the best path to ITAM maturity is often complex or clouded. Join this session to find out how ITAM Expedition can help guide you to the summit.

Application demos
Booth #106 (demo dates/times available in booth)
  • Lean Integration Nerve Center (LINC) – convert heavily coded integrations into ‘codeless’ integrations
  • Dynamic Workflow – simplify development by using records to drive workflows
  • Retail Portal – manage store stand-ups, day-to-day store operations, and store “health” through a central mobile-enabled portal
  • Health, Safety, and Environmental Management App – be more proactive with enhanced safety management that better protects your customers, employees, & visitors
  • LIFT – uses a series of scoped applications and best practices to meet demand for faster and more responsive processes

As one of the industry’s largest ServiceNow-exclusive service management consulting firms, Fruition Partners, a DXC Technology company can help you create value well beyond IT. Drop by booth #106 to meet us live and discover how you can rapidly create, deliver, automate, and manage enterprise services!




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